Refund policy

Due to the nature of dietary supplements and for safety and hygiene reasons, all sales are final once products have been opened or used.

Returns & Refunds

We accept returns only on unopened, unused products in their original, sealed packaging.

To be eligible for a return:

  • Requests must be made within 14 days of delivery

  • Items must be unopened, unused, and in original condition

  • Proof of purchase is required

Once a return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be issued to the original method of payment within 5–10 business days.

Non-Refundable Items

  • Opened or used products

  • Products with broken seals

  • Sale or promotional items

  • Gift cards

Shipping Costs

Original shipping fees are non-refundable.
Customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the issue.
We will gladly replace the item or issue a refund at no additional cost.

Lost or Delayed Shipments

We are not responsible for delays caused by carriers once an order has shipped. If a package is marked as delivered but cannot be located, please contact the carrier directly.

Contact Us

If you have questions about this policy, please contact us at: thinkwellagewellsupps@gmail.com